At Learnctor, we value your privacy and are dedicated to securing any personal data we receive from you. We strictly adhere to the UK data protection legislation requirements. This privacy policy aims to explain what personal data we collect and how we may use it.
When you contact us for an enquiry, we will ask for your name, address, postcode, phone number(s), and email address.
Here's how long we retain your personal data based on our relationship with you:
During the COVID-19 period, from 23rd April until the DVSA practical test centres reopen, we will hold the personal data of those who enquire about Driving Lessons or register on our website for up to 3 months after the DVSA reopens these test centres.
For enquiries regarding training to become a Driving Instructor and for Becoming a Driving Instructor with Learnctor, we will hold your personal data for 3 years.
Once you become a customer of Learnctor Ltd by making a purchase, booking a lesson, purchasing a training course, or signing up for a franchise, we will retain your personal data for as long as you are an active customer, plus 6 complete financial years of the company from your last recorded activity, in line with Financial and Accounting regulations.
We only share the personal data we collect from you with the following third parties and for the specific purposes:
Merchant Services (payment card processing) for payment card processing.
SMS text messaging to your Instructor for Learnuctor direct marketing emails, provided you have granted consent for us to do so.
For the delivery of cash voucher and gift voucher printing and mailing services via post and email electronic contract and document processing.
Customer Relationship management for feedback on Learnctor customer service and review ratings for marketing analysis and independent research into your experiences with Learnctor.
We may share your personal data internally within the DV Drive Ltd group of companies or parent companies to provide special offers and relevant products and services.
To ensure the security of your personal data, we follow strict procedures in its storage and disclosure to prevent unauthorised access, as per UK data protection legislation. We do not collect sensitive data about you unless you provide it knowingly. To maintain the accuracy of our database, you can check, update, or remove your personal details by emailing us.
We utilise "cookies" as part of a normal business procedure to track visitor behavior patterns on our site. A cookie is a data element that our website sends to your browser and is stored on your system. You can prevent this from happening by adjusting your browser settings. Any information collected this way can identify you unless you change your browser settings.
We do not transfer any data to any organisation outside the EEA unless they comply with the GDPR regulations.
If you have any questions about our privacy policy, please contact us via email: info@learnctor.com. We are here to address any queries about your data protection rights.